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Internet Sales Representative in Quakertown, PA at Ciocca Dealerships

Date Posted: 1/31/2018

Job Snapshot

Job Description

Ciocca Dealerships embody a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values to provide world class vehicles sales and service experiences for our customers. We strive to provide an excellent environment for our employees, to be responsive to our customer needs, and effectively work with our strategic partners and manufacturers with the highest standards of integrity. Start your career with one of the largest and most successful retail automotive teams in the nation.


Job Description: Responsibilities:


The Internet Sales Coordinator/Customer Service Representative manages the online sales conducted through our website. The Internet Coordinator is primarily responsible for establishing contact with potential customers and set appointments for customers to meet with sales consultants.



  • Answer all incoming calls and chat/call requests within 10 seconds.

  • Respond to incoming e-mails with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC’s auto-response).

  • Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.

  • Actually speak with at least 75% of all assigned leads.

  • Set confirmed appointments with at least 60% of the leads you make contact with.

  • Maintain a 60% show rate with those appointments.

  • Record every contact you have with customers, regardless of source or type, in the LSMS.

  • Complete 100% of your daily scheduled contact tasks.

  • Other duties as assigned.

Job Requirements

Job Requirements:



  • Communication skills – communicate effectively with others

  • Time Management – ability to manage one’s own time

  • Typing – ability to type efficiently to enter accurate information into tracking system

  • Mathematics – ability to solve basic math calculations

  • Basic Computer skills

  • High school graduate or equivalent.

  • 18 years or older

  • Possess an acceptable driving record and a valid driver’s license in your state of residence


We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:



  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Vehicle Purchase Discounts